Privacy Policy

Francesca’s Formulas Privacy Policy

At Francesca’s Formulas, your privacy matters to us. This policy explains what information we collect, how we use it, and how you can control it. By shopping with us or using our website, you agree to the terms below.

1. Information We Collect

We may collect:

- Contact details (name, email, phone number, shipping/billing address)

- Payment details (processed securely through Shopify or our payment partners)

- Order history (items viewed, purchased, returned)

- Device info (IP address, browser type, cookies, usage data)

- Communication info (emails, texts, or messages you send us)

2. How We Use Your Information

We use your information to:

- Process and ship your orders

- Provide customer support

- Send order updates and receipts

- Send marketing messages by email or SMS (with your consent)

- Personalize product recommendations and offers

- Improve our website and services

- Help prevent fraud or misuse of our Services

3. How We Share Information

We do not sell your personal data. We may share limited information with:

- Shopify (our store platform and payment processor)

- Klaviyo (for email and SMS marketing campaigns)

- Shipping and fulfillment providers (to deliver your order)

- Analytics and advertising partners (for cookies, ad tracking, and site improvement)

These partners are required to keep your data secure and only use it for the services they provide.

4. Email & SMS Marketing

- By subscribing, you agree to receive emails and/or text messages from Francesca’s Formulas.

- Messages may include promotions, updates, or reminders.

- Standard text messaging/data rates may apply.

- You can opt out anytime:

    • Email: click “Unsubscribe” at the bottom of our emails.

    • SMS: reply “STOP” to any text.

5. Your Rights

Depending on where you live, you may have the right to:

- Access the personal data we hold about you

- Request corrections or deletion of your data

- Opt out of email and SMS marketing at any time

- Limit or restrict how we use your data

To exercise these rights, email us at: [Insert Business Email].

6. Cookies & Tracking

We use cookies and similar tools to:

- Remember your preferences

- Track what items you view or add to cart

- Show you relevant ads on other sites

- Analyze traffic and improve our store

You can disable cookies in your browser settings, though some features may not work properly.

7. Data Security & Retention

We use reasonable safeguards to protect your data, but no online system is 100% secure.
We keep your data only as long as necessary for business, legal, or tax purposes.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.

10. Contact Us

If you have questions, contact us at:
📧 [support@fformulas.com]
📍 Francesca’s Formulas, [1615 N 11 1/2 St, McAllen, Tx 78501]